Across governance, risk, compliance and audit functions, organisations generate thousands of observations, findings, recommendations and corrective actions. When these actions are managed across spreadsheets, emails and disconnected systems, ownership becomes unclear, follow-ups get delayed, and critical issues remain unresolved.
Claptek's Universal Action Management (UAM) brings actions from across the enterprise into a single, structured framework that helps organisations assign ownership, track progress, manage dependencies and drive every action through to closure.
One Platform. Every Action
UAM provides a centralised action repository that connects actions generated across different GRC processes, giving management and action owners a consistent way to manage remediation.
Capture actions arising from audits, risk assessments, compliance reviews, incidents, controls, and other governance processes in one central repository.
Assign actions to the right owners with clear responsibilities, due dates, priorities and escalation mechanisms.
Automate action workflows, approvals, reminders, reassignment, and escalation to keep remediation moving.
Prioritise actions based on risk, criticality, ageing and business impact so teams focus on what matters most.
Track overdue and ageing actions, trigger automated escalations and provide management with visibility into unresolved issues.
Provide real-time visibility into action status, ownership, ageing, trends and closure performance through configurable dashboards and reports.
Every action follows a structured lifecycle, with accountability and visibility maintained throughout.
UAM can bring actions together from multiple governance and risk processes, including:
This makes UAM more than an issue tracker, and it becomes the common action layer across the organisation's GRC ecosystem.
Claptek UAM helps organisations move from identifying issues to ensuring they are resolved, with every action visible, owned and driven to closure.