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Operational Risk

Operational Risk
Standardise operational risk, losses and control effectiveness

Operational Risk

Operational risk arises from people, processes, systems and external events. Managing it well requires consistent incident capture, loss data, risk and control self-assessments, and action tracking — not fragmented departmental processes.

Description

Claptek's Operational Risk solution helps organisations standardise how operational risks are identified, assessed, monitored and remediated. Teams gain a clearer view of control effectiveness and loss trends across the business.

The programme supports stronger day-to-day risk culture while giving risk committees the evidence they need for oversight.

Why Operational Risk Management Matters

When incidents, near misses and control failures are recorded inconsistently, patterns go unseen and the same issues recur. A structured operational risk programme turns operational noise into actionable insight.

How Claptek Helps

Claptek digitises RCSA cycles, loss event management, issue remediation, KRIs and reporting. Workflows keep first-line and second-line teams aligned, with complete audit trails for regulators and internal audit.

Key Capabilities

01

Risk and Control Self-Assessment

Run structured RCSA cycles with scoring, review and sign-off workflows.

02

Loss Event Management

Capture incidents, near misses and operational losses with root-cause analysis.

03

Issue and Action Tracking

Assign remediation, monitor ageing and escalate overdue actions.

04

Operational KRIs

Define and monitor indicators that signal rising operational exposure.

05

Control Libraries

Maintain mapped controls linked to risks, processes and evidence.

06

Management Dashboards

Report operational risk posture, trends and remediation progress in real time.

We help you to unlock & unleash the power within.

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